Customer Engagement
Reduce service-level friction, share more value and keep your customers engaged to propel upsells, referrals and a continuous state of organic, sustainable growth.
Happy customers are your greatest growth asset.
Your customers are your greatest marketing asset because their word is more trustworthy than anybody else's. Happy, informed customers will keep working with you, share testimonials and refer their friends. Happy customers help your business achieve a state of organic, sustainable growth over time. Let's design and execute a strategy to keep your customers happy and engaged.
Turn customers into advocates.
You have a marketing strategy. And probably a sales strategy, too. But what about your customer strategy? How are you systematizing how you onboard, support, retain and grow customer relationships? The Gist exists to help you delight your customers and turn them into a center of evangelism and growth.
Customer Strategy
Adopt a dynamic customer strategy that places your customers at the core of your business from the moment they're onboarded through every stage of the customer journey.
CRM + Technology
Leverage cutting-edge technology to facilitate personalized, efficient, and seamless customer interactions, making every touchpoint a delight and driving higher customer satisfaction.
People + Systems
Build robust and scalable systems that enable effective customer support, ensure smooth customer journeys, and capture crucial customer insights to continuously improve and grow.
Implement systems that solve for the customer.
Unlock exponential growth with The Gist's Customer Engagement services, meticulously designed to transform your customers into your most powerful advocates. Experience enhanced customer support, boosted loyalty, and seamless onboarding, turning every interaction into a golden opportunity for growth.
CRM Configuration
This involves tailoring your Customer Relationship Management platform to fit your unique business needs. An optimally configured CRM empowers customer service teams to manage interactions efficiently, personalize communication, and gain insights into customer preferences, ultimately boosting customer satisfaction and loyalty.
Ticketing and Support Systems
These tools streamline the process of handling customer inquiries, complaints, and other interactions. They enable organized tracking of customer issues, ensuring timely responses, efficient resolution, and consequently, improved customer satisfaction.
Customer Communication
This encompasses all the channels and strategies used to interact with customers. Effective customer communication means delivering the right message, at the right time, through the right channel, thus enhancing customer experience, building stronger relationships, and fostering loyalty.
Service Automation
This involves utilizing technology to automate routine customer service tasks. By automating processes such as initial customer responses, ticket routing, or follow-ups, businesses can boost efficiency, reduce response times, and allow their teams to focus on more complex customer needs, enhancing overall customer satisfaction.
Customer Feedback
This refers to the insights, opinions, and suggestions shared by customers about their experience with your business. Collecting and analyzing customer feedback helps businesses understand customer needs and preferences, measure satisfaction, and implement improvements to products, services, or customer experiences, thereby fostering customer loyalty and retention.
Product Marketing
This focuses on understanding and promoting a product's unique value proposition to its target audience. It involves strategizing and executing product launches, market positioning, and customer education, which enhances customer understanding and adoption of the product, and drives growth for the business.
Knowledge Base + Self-Help
This is a centralized repository of informative content like FAQs, how-to guides, and troubleshooting resources. A comprehensive knowledge base empowers customers with self-service options, reducing their reliance on support teams for common issues, improving customer satisfaction, and freeing up your team to tackle more complex inquiries.
Customer Advocacy
This strategy involves turning satisfied customers into advocates for your brand who actively promote your products or services. This not only helps in attracting new customers through trusted word-of-mouth referrals but also strengthens the relationship with existing customers, increasing their loyalty and lifetime value.
Customer Loyalty Programs
These are structured marketing strategies designed to motivate customers to continue to shop at or use the services of businesses associated with each program. These programs enhance customer retention by offering rewards, discounts, or other incentives for repeat business, leading to higher customer lifetime value and fostering a loyal customer base.
Analytics + Reporting
These tools provide crucial data about customer behavior, engagement, and feedback. By analyzing this data and generating reports, businesses can gain insights to improve customer experiences, optimize their strategies, and measure the success of their customer engagement efforts.
We have improved our HubSpot capabilities to provide us more internal efficiencies and strengthened our communication with our clients.
Marty Hamby
CAVU HCM
They make the process easy and enjoyable, providing great recommendations on how to optimize HubSpot for our business needs.
Sonya Ahola
The Ahola Corporation
We had HubSpot prior to working with The Gist, but weren't using it to its full potential. We are now seeing the benefits of putting HubSpot to work.
Kyle Masengale
ASAP Payroll
They have been driving our growth for over five years. And there is no one on Earth I trust more when it comes HubSpot.
Joe Peluso
Complete Payroll
They quickly familiarized themselves with our business and provided a structured approach to our marketing efforts.
Jeff Davis
Tapecon
But you'll need to start with your team.
Today, customers expect immediate resolutions and personalized, 24/7 service. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and systems aren't up for the job. With the HubSpot CRM and our Customer Engagement solutions, we can solve that.
It's HubSpot or bust.
As a Platinum-level Certified HubSpot Solutions Partner, The Gist has demonstrated a high level of expertise and proven success in implementing and leveraging HubSpot's powerful suite of tools. This certification signifies our deep understanding of the platform and our ability to help your business maximize its benefits. Choosing The Gist means you're entrusting your inbound marketing to a recognized leader in the HubSpot ecosystem, ensuring effective strategies, efficient execution, and comprehensive support.
Let's talk.
Schedule an exploratory call to assess your needs, learn our solutions and explore a customer engagement partnership with The Gist.
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